Australian Contact Centres Predicted to Invest AU$1.9 billion in Human Resources and Technology by End of 2006 (CRM Today)
Australian Contact Centres Predicted to Invest AU$1.9 billion in Human Resources and Technology by End of 2006 (CRM Today)
Aspect Software, Inc., has released the Aspect Software Australian Contact Centre Index? for the third quarter of 2006, which found that contact centres in Australia anticipate spending AU$385 million on human resources and technology in the fourth quarter of this year.